Course Overview: In this self-paced online course, learn how to communicate effectively to customers by phone. This course will explore strategies such as word choice, tone of voice, body language, active listening, and preparing physically and mentally for the conversation even before the customer picks up the phone for delivering excellent customer service through the phone, from start to finish.
Learning Objectives:
On completion of this course, you will be able to:
- Define what is phone etiquette
- Explain how good phone etiquette impacts our organization
- Apply strategies for creating a positive customer phone experience
Note:
- The video in this course includes audio.
- There are short knowledge checks located throughout the course.
- The course concludes with a course evaluation survey.
Estimated Time to Completion: 30 minutes
How to Enroll: Learners can self-enroll.