Course Overview: This self-paced online course gives DMV employees a glimpse into the future which is the DMV Transformation Effort (DTE). In this course, learn about the reason behind transforming the DMV into a digital and online organization, how we got here, where we are, and where we hope to go.
Learning Objectives:
On completion of this course, you will be able to:
- Understand what DTE is
- Explain why DTE is necessary for the future of Nevada DMV
- Identify the important partners for DTE
- Learn the answers to some of the frequently asked questions
- Know where to share DTE feedback
- Explore what is ahead for DTE
Note:
- There are short knowledge checks located throughout the course and a quiz at the end of the course.
- The course concludes with a course evaluation survey.
Estimated Time to Completion: 20 min
How to Enroll: Learners can self-enroll.
Course Overview: The Department of Motor Vehicles (DMV) is undergoing an organizational transformation effort to modernize processes and offer more services online. The DMV Transformation Effort (DTE) is the name of this project. Members of the DTE and Organizational Change Management (OCM) team host Office Hours, sessions during which staff are invited to learn about updates and ask questions related to DTE. Each session consists of a presentation of topics, followed by question & answer (Q&A). Every month the presentation contains different content and topics.
This is a recorded session of the March 2024 presentation.
Note: The video in this course includes audio.
Estimated Time to Completion: 0.5 hours
How to Enroll: Learners can self-enroll.
Course Overview: This self-paced online course is to be completed by Department of Motor Vehicles agents who handle funds of any type while processing DMV transactions. Successful completion must be tracked by your Department of Motor Vehicles Training Liaison. Please retain a completion certificate for your records.
Learning Objectives:
On completion of this course, you will be able to understand:
- Funds Handling Procedures
- Credit and Debit Card Processing
- Refund Procedures
- Bank Balancing
- Revenue Recovery Flags
Note:
- This course includes audio.
- There is a short knowledge check at the end of the course.
- The course concludes with a course evaluation survey.
Estimated Time to Completion: 1 hour
How to Enroll: Learners can self-enroll.