This course discusses the rights of Rural Clinics' consumers (clients), and is designed to walk Rural Clinics staff through the following Rural Clinics procedures regarding client rights, though it should not serve as a replacement for careful review and study of those procedures. Staff should know where to locate all Rural Clinics procedures and which situations to review and/or reference them. 

•CR 2.01 Consumer Rights and Responsibilities
•CR 2.02 Compliments, Suggestions, Complaints
•CR 2.03 Service, Therapy and Companion Animals
•CR 2.04 Disclosure to Client/Intern
•CR 2.05 Consent for Care of Minors
•CR 2.06 Cooperatively Served Individuals
•CR 2.08 Release of PHI Procedure
•CR 2.09 Treating Personal Representatives as the Consumer
•CR 2.10 Interpretation and Translation
•CR 2.11 Cultural and Linguistic Competency

The procedures listed above may be viewed on either the RC Shared Drive in the “Procedures” folder or in PolicyTech. If you have difficulty locating the procedures, please contact your supervisor or Clinic Director.


If you experience difficulty in accessing the course or any component of the course therein, please first ensure you are using the browser recommended by NVeLearn (Google Chrome) and, if you are having difficulty proceeding to the next activity or are unable to receive your Certificate of Completion, that all modules of the course have in fact been view and completed prior to attempting the next activity or module. 

If you have reviewed the above and continue to experience difficulties, please contact the course developer, Jennifer Myers, M.A., LMFT, Clinical Program Planner at jemyers@health.nv.gov.