Course Overview: In this self-paced online course, explore how to effectively communicate through email in a business setting. This course will focus on recognizing when sending an email is the most appropriate form of communication and writing effective email messages to customers and business professionals in the workplace.
Learning Objectives:
On completion of this course, you will be able to:
- Recognize when it is appropriate/inappropriate to communicate through email in the workplace
- Distinguish the components of a well-composed business email
- Apply formatting and style guidelines to produce clear and concise email messages
Note:
- The video included in this course includes audio.
- There are short knowledge checks located throughout the course.
- The course concludes with a course evaluation survey.
Estimated Time to Completion: 30 minutes
How to Enroll: Learners can self-enroll.
Course Overview: In this self-paced online course, learn how to communicate effectively to customers by phone. This course will explore strategies such as word choice, tone of voice, body language, active listening, and preparing physically and mentally for the conversation even before the customer picks up the phone for delivering excellent customer service through the phone, from start to finish.
Learning Objectives:
On completion of this course, you will be able to:
- Define what is phone etiquette
- Explain how good phone etiquette impacts our organization
- Apply strategies for creating a positive customer phone experience
Note:
- The video in this course includes audio.
- There are short knowledge checks located throughout the course.
- The course concludes with a course evaluation survey.
Estimated Time to Completion: 30 minutes
How to Enroll: Learners can self-enroll.