Course Overview: This self-paced online course gives DMV supervisors direction and leadership skills to help identify performance gaps, conduct expectations, provide encouragement, development opportunities, performance evaluations, coaching and counseling. There are endless opportunities you can provide your team to help them become the most successful in their job roles.
Learning Objectives:
On completion of this course, you will be able to:
- Understand the differences between a supervisor and a coach
- Identify performance gaps
- Write and deliver coaching and performance plans
- Understand the importance of timely and effective feedback and communication
- Understand the importance of being a role model for your team
Note:
- There are short knowledge checks located throughout the course and a quiz at the end of the course.
- The course concludes with a course evaluation survey.
Estimated Time to Completion: 3 hours
How to Enroll: Learners can self-enroll.