Course Overview: The Department of Motor Vehicles (DMV) is undergoing an organizational transformation effort to modernize processes and offer more services online. The DMV Transformation Effort (DTE) is the name of this project. In this self-paced online course, learn about Salesforce, the customer relationship management platform used as part of the DMV's Transformation Effort.
Learning Objectives:
On completion of this course, you will be able to:
- Understand what is Salesforce
- Navigate DriveNV - the customer side of Salesforce
- Log into Salesforce
- Navigate Salesforce - the staff side of Salesforce
- Access important Salesforce features
Note:
- There are short knowledge checks located throughout the course and a quiz at the end of the course.
- The course concludes with a course evaluation survey
Estimated Time to Completion: 30 min
Prerequisites: None
How to Enroll: Learners can self-enroll