Course Overview: The Department of Motor Vehicles (DMV) is undergoing an organizational transformation effort to modernize processes and offer more services online. The DMV Transformation Effort (DTE) is the name of this project. In this self-paced course, learn about ABBYY, an intelligent document processing system that is integrated into Salesforce, and how ABBYY will help DMV staff review and process document more quickly and efficiently.
Learning Objectives:
On completion of this course, you will be able to:
- Define what is ABBYY
- Know ABBYY's capabilities
- Learn how to access and navigate ABBYY
- Review technician responsibilities in document review and verification
- Approve, reject, and reclassify documents through ABBYY
Note:
- There are short knowledge checks located throughout the course and a quiz at the end of the course.
- The course concludes with a course evaluation survey.
Estimated Time to Completion: 30 min
How to Enroll: Learners can self-enroll
Course Overview: The Department of Motor Vehicles (DMV) is undergoing an organizational transformation effort to modernize processes and offer more services online. The DMV Transformation Effort (DTE) is the name of this project. In this self-paced online course, learn about Salesforce, the customer relationship management platform used as part of the DMV's Transformation Effort.
Learning Objectives:
On completion of this course, you will be able to:
- Understand what is Salesforce
- Navigate DriveNV - the customer side of Salesforce
- Log into Salesforce
- Navigate Salesforce - the staff side of Salesforce
- Access important Salesforce features
Note:
- There are short knowledge checks located throughout the course and a quiz at the end of the course.
- The course concludes with a course evaluation survey
Estimated Time to Completion: 30 min
How to Enroll: Learners can self-enroll
Overview: The Department of Motor Vehicles (DMV) is undergoing an organizational transformation effort to modernize processes and offer more services online. The DMV Transformation Effort (DTE) is the name of this project. As part of one of the largest releases to date, Non-Fleet Registration Release 1 is due to occur in August 2024, starting with 2 DMV pilot offices. Members of the DTE and Organizational Change Management (OCM) team hosted Question and Answer (Q&A) sessions during which staff in the Elko and East Sahara pilot offices were invited to learn about the online solution for Non-Fleet Registration and ask questions related to the roll out of this release. A total of 8 Q&A sessions were held virtually to ensure office coverage, provide opportunity for staff to engage with program experts, and ask questions. The recordings to all 8 sessions are included in this module. The presentation of the content is the same in all 8 sessions. What differs are the questions that staff asked at the end of the presentation, which is captured during the last 10-15 minutes of each session.
Note: The videos in this module include audio.
Estimated Time to Completion: 1 hour (per Q&A session video)
How to Enroll: Learners can self-enroll.
Course Overview: The Department of Motor Vehicles (DMV) is undergoing an organizational transformation effort to modernize processes and offer more services online. The DMV Transformation Effort (DTE) is the name of this project. Members of the DTE and Organizational Change Management (OCM) team host Office Hours, sessions during which staff are invited to learn about updates and ask questions related to DTE. Each session consists of a presentation of topics, followed by question & answer (Q&A). Every month the presentation contains different content and topics.
This is a recorded session of the May 2024 presentation.
Note: The video in this course includes audio.
Estimated Time to Completion: 0.5 hours
How to Enroll: Learners can self-enroll.
Course Overview: The Department of Motor Vehicles (DMV) is undergoing an organizational transformation effort to modernize processes and offer more services online. The DMV Transformation Effort (DTE) is the name of this project. Members of the DTE and Organizational Change Management (OCM) team host Office Hours, sessions during which staff are invited to learn about updates and ask questions related to DTE. Each session consists of a presentation of topics, followed by question & answer (Q&A). Every month the presentation contains different content and topics.
This is a recorded session of the April 2024 presentation.
Note: The video in this course includes audio.
Estimated Time to Completion: 0.5 hours
How to Enroll: Learners can self-enroll.
Course Overview: The Department of Motor Vehicles (DMV) is undergoing an organizational transformation effort to modernize processes and offer more services online. The DMV Transformation Effort (DTE) is the name of this project. Members of the DTE and Organizational Change Management (OCM) team host Office Hours, sessions during which staff are invited to learn about updates and ask questions related to DTE. Each session consists of a presentation of topics, followed by question & answer (Q&A). Every month the presentation contains different content and topics.
This is a recorded session of the March 2024 presentation.
Note: The video in this course includes audio.
Estimated Time to Completion: 0.5 hours
How to Enroll: Learners can self-enroll.
Course Overview: This self-paced online course gives DMV employees a glimpse into the future which is the DMV Transformation Effort (DTE). In this course, learn about the reason behind transforming the DMV into a digital and online organization, how we got here, where we are, and where we hope to go.
Learning Objectives:
On completion of this course, you will be able to:
- Understand what DTE is
- Explain why DTE is necessary for the future of Nevada DMV
- Identify the important partners for DTE
- Learn the answers to some of the frequently asked questions
- Know where to share DTE feedback
- Explore what is ahead for DTE
Note:
- There are short knowledge checks located throughout the course and a quiz at the end of the course.
- The course concludes with a course evaluation survey.
Estimated Time to Completion: 20 min
How to Enroll: Learners can self-enroll.
Course Overview: As part of the DMV Transformation Effort (DTE), the NV DMV is undergoing a digital transformation to offer services online using the Salesforce Platform. This self-paced online learning course recommended from Salesforce will support the DMV Business Analyst role in Salesforce.
Learning Objectives:
On completion of this course, you will be able to:
- Get to know Salesforce
- Learn Reports and Dashboards
- Explore the latest Salesforce release features and strategies
Note: There are links in this course that will redirect you outside of this module to the Salesforce trailhead website. A training account must be created in Salesforce Trailhead prior to beginning this training at: https://trailhead.salesforce.com
Estimated Time to Completion: 21 hours
How to Enroll: Learners can self-enroll.
Course Overview: This is a self-paced online course that will assist you on your DMV journey of leading and managing Change through Transformation. This course was created for all DMV Change Ambassadors and beyond. If you want to learn more on how to survive and manage change during the DMV Transformation, please feel free to enroll.
Note: The video in this course includes audio.
Estimated Time to Completion: 1 hour
How to Enroll: Learners can self-enroll.