Course Overview: This self-paced online course serves as an introduction to the DMV Compliance Enforcement Division (CED) complaint submission process.
Learning Objectives:
On completion of this course, you will be able to:
- Define types of complaints and requests reported to and investigated by CED
- Identify how those complaints may be submitted through Salesforce
- Describe types of users that may submit complaints and requests, such as the public or DMV staff
Note:
- The videos included in this course do not include audio.
- There is a short knowledge check at the end of the course.
- The course concludes with a course evaluation survey.
Estimated Time to Completion: 20 minutes
How to Enroll: Learners can self-enroll.