You may review screens and processes associated with General Case Management and Customer Service using this web-based training.
This tutorial consists of 21 lessons that will take approximately 75 minutes to complete. Lessons contain interactive content and knowledge checks to reinforce learning.
This training is for contract case managers employed by the Division of Public and Behavioral Health, Rural Community Health Services. All modules within the training must be completed as a part of the case manager's orientation.
Course Overview:
The Budget Query Video showcases how the system allows the end-user to research a current budget and see how much is left to spend, including any pending transactions that have not yet been approved (workflow).
Specific topics include:
The Budget Query Job Aid will include screenshots and explanations for the GAP transaction, the GAE transaction, and how to research real-time budget details including pending transactions.
Time to Complete (Approx.): 1 hour
How to Enroll: This is an Open Enrollment course in which the student will have a period of 30 calendar days from the initial log-in to complete the entire course.
Instructor: Nevada State Controller's Office, training@sco.nv.gov.
Course Overview: This self-paced online course teaches CED Administrative Assistants how to create a public complaint record and perform case intake in Salesforce, so that complaints submitted to the DMV can be recorded as a complaints case and managed to resolution.
Learning Objectives:
On completion of this course, you will be able to:
Note:
Estimated Time to Completion: 3 hours
How to Enroll: Learners can self-enroll.
Course Overview: This self-paced online course teaches CED Investigators how to create and manage Case Records in Salesforce, so that complaints can be recorded as a case and managed to resolution.
Learning Objectives:
On completion of this course, you will be able to:
Note:
Estimated Time to Completion: 3 hours
How to Enroll: Learners can self-enroll.
Course Overview: This self-paced online course teaches CED Supervisors how to oversee and contribute to the Case Management process in Salesforce, so that complaints are effectively recorded, monitored and managed to resolution.
Learning Objectives:
On completion of this course, you will be able to:
Note:
Estimated Time to Completion: 3 hours
How to Enroll: Learners can self-enroll.
Course Overview: This course gives an overview of the recent enhancements and improvements to the Salesforce CED Case Management System.
Note:
Estimated Time to Completion: Less than 30 minutes
How to Enroll: Learners can self-enroll.
You may review screens and processes associated with Advanced Case Management using this web-based training.
This tutorial consists of 19 lessons that will take approximately 75 minutes to complete. Lessons contain interactive content and knowledge checks to reinforce learning.
| You may review screens and processes associated with Case Initiation using this web-based training. This tutorial consists of 20 lessons that will take approximately 75 minutes to complete. Lessons contain interactive content and knowledge checks to reinforce learning. |
Course Overview
This course provides basic tips on how a person working in the capacity of a service representative, case worker or case manager can best serve their clients, manage their case load, and meet goals and performance standards.
Who Should Take This Course
All new employees, current Service Representatives and current Business Service Representatives of DETR.
Course Objectives
Upon completing this course you will understand the tools that are provided by your employer, and outside sources that are available to help you perform your job effectively.
Quiz- To pass this course you will need to pass at 100% the 5 question quiz.
Minimum Passing Score-100%
How to Enroll:
This course is "open enrollment". Select the course name in the course list to enroll.