NV ELearn, State of Nevada E-Learning system

This training is for contract case managers employed by the Division of Public and Behavioral Health, Rural Community Health Services. All modules within the training must be completed as a part of the case manager's orientation.

Course Overview:  This self-paced online course teaches CED Administrative Assistants how to create a public complaint record and perform case intake in Salesforce, so that complaints submitted to the DMV can be recorded as a complaints case and managed to resolution.  

Learning Objectives:

On completion of this course, you will be able to: 

• Identify navigation tools for your Salesforce Homepage and Case Record view
• Create a new complaint case record in Salesforce from a public complaint
• Input and verify case information to accurately categorize it for assignment
• Execute basic actions associated with case management including; task creation, email correspondence, hearing requests, logging time, and upload of related files

Note:

• The instructional videos included in this course do not include audio.
• There are short knowledge checks located throughout the course.
• The course concludes with a course evaluation survey.

Estimated Time to Completion:  3 hours

How to Enroll:  Learners can self-enroll.

Course Overview:  This self-paced online course teaches CED Supervisors how to oversee and contribute to the Case Management process in Salesforce, so that complaints are effectively recorded, monitored and managed to resolution.

Learning Objectives:

On completion of this course, you will be able to:

• Understand the end-to-end process for case management in the new Salesforce platform, including approvals 
• Create and assign digital case records for complaint investigation and resolution
• Manage a complaint to resolution using applicable case management workflows including correspondence, sanctions, and payments
• Execute actions associated with a case resolution, including case narratives, attachments, investigation updates, case time logs
• Close a case

Note: 

• The instructional videos included in this course do not include audio.
• There are short knowledge checks located throughout the course.  
• The course concludes with a course evaluation survey.

Estimated Time to Completion:  3 hours

How to Enroll:  Learners can self-enroll.

This presentation will review the Case Level Information / Summary (CSUM) and Disbursement View (DSBV) screens in the NVKIDS system.  

If an RMTS sample is received while viewing this training, please code with the following:

Service Code 11 – TANF/SNAP

Activity Code: 02 – Policy Outreach & Post-Eligibility

Comments:  NVKIDS IV-A CSUM &DSBV Screens presentation regarding CSEP

You may review screens and processes associated with Advanced Case Management using this web-based training. 

This tutorial consists of 19 lessons that will take approximately 75 minutes to complete. Lessons contain interactive content and knowledge checks to reinforce learning.

Course Overview

A peace officer assigned to  regularly investigate  cases of sexual abuse or sexual exploitation of children under the age of 18 years must be certified to carry out those duties. The purpose of this course is to explain the crime elements required to arrest for harming a child by: injury, or endangerment, physical abuse of a child, lewd or lascivious acts with a child, annoying or molesting children, possession of child pornography, unlawful sexual intercourse and loitering about schools or public places where children congregate.  To recognize the specific child abuse reporting requirements, to include the categories of  professional occupations required to report harm to children.  

It is a  peace officer’s responsibility for maintaining the confidentiality of the reporting party. This course will discuss the exigent circumstances that could lead to forced entry of a location and/or removal  of  a child from the location and state the statutory definition of child abuse.  At the end of this course you better understand physical and behavioral indicators of physical child abuse, physical neglect of a child, mental suffering and sexual abuse of a child. Each incident must be categorized as  a misdemeanor, gross misdemeanor or felony.

Minimum Passing Score: 80% on the Final Exam

Credit Hours: 2 Hours

How to Enroll: Click on the course name.

This course is "open enrollment". Select the course name in the course list to enroll.

Course Requirements: You must not have previously taken this course, and you must have permission from your supervisor to complete this course.

How to receive credit for this course: Upon successful completion of the course, print your certificate.

Give the certificate (or copy) to your agency single-point-of-contact so that the course credit can be reported to POST and added into your training record.